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Refunds and Returns

Thank you for choosing Roam. We are committed to providing you with high-quality products and excellent customer service. Our goal is to ensure that you are completely satisfied with your purchase.

In the event that you are not satisfied with your order, we aim to make refunds and returns as easy as possible.

Faulty or incorrect goods:

If the return is a result of Roam's error, we will gladly offer you a full refund, including coverage of shipping costs. This includes situations such as incorrect or damaged products received, or if you receive a product that has expired or is otherwise defective. Please contact us at hello@roamenergy.co.nz within 14 days of receiving your order to request a return.

Change of Mind purchases:

If you're not completely satisfied with the taste, texture, or if you experience an adverse reaction to any of our products, we provide a 14-day money-back guarantee. Please return the product at your own expense within 14 days of receiving your order to qualify for a refund or exchange. To lodge a return, please contact us at hello@roamenergy.co.nz. Make sure to include your order number in the email. 

Please note: We will review each claim in a case-by-case nature. We are only able to refund items purchased directly from Roam. 

Product returns:

If we require products to be returned to us, we will communicate this to you. Please wait for a return approval before sending us your goods. Take reasonable care of the products whilst in your possession prior to any return. We will inspect the returned products on arrival.